Fersht is a world-renowned analyst, writer and visionary in emerging technologies,
intelligent automation and robotic process automation software, digital business
services, and the transformation of enterprise operations to drive customer impact and
Fersht coined the terms "The As-a-Service Economy" and the "Digital OneOffice", which
describe HFS Research's vision for business operations and the impact of cognitive
automation and disruptive digital business models. In 2012, he authored the first analyst
report on Robotic Process Automation (RPA), introducing this topic to the industry and
is widely recognized as the pioneering analyst voice that have driven the evolution of
the RPA industry.
Prior to founding HFS in 2010, Phil has held various analyst roles for Gartner (AMR)
and IDC and was BPO Marketplace leader for Deloitte Consulting across the United
States. Over the past 20 years, Fersht has lived and worked in Europe, North-America,
and Asia, where he has advised on hundreds of operations strategy, outsourcing, and
global business services engagements.
He is also the author and creator of the most widely-read and acclaimed blog in the
global services industry, entitled “Horses for Sources” now entering its twelfth year. He
regularly contributes to media such as Wall St Journal, Business Week, Economist, The
Times of India and CIO Magazine and is a regular keynote speaker at major industry
events, such as NASSCOM, ANDI, ABSL, Sourcing Interests Group and HfS Resaerch
He received a Bachelor of Science, with Honors, in European Business and Technology
from Coventry University, UK and a Diplôme Universitaire de Technologie in Business
and Technology from the University of Grenoble, France. He also has a diploma from
the Market Research Society in the UK.