Nexus 2019 Agenda


6:00 PM – 8:00 PM

Atrium DUMBO 15 Main St, Brooklyn, New York City


1 Hotel Brooklyn Bridge 60 Furman St. Brooklyn, New York, 11201 USA

8:30 AM – 9:15 AM Registration, Continental Breakfast And Exhibition Networking


9:15 AM – 9:45 AM: Four Pathways to Digital Business Transformation

In preparing for the future, many companies are embarking on a digital business transformation journey. In this keynote, Nick will present four viable pathways that companies can take to become top performers in the digital economy, along with the capabilities and significant organizational changes that are required to make good progress on each of these transformation pathways.

Speaker: Dr. Nick van der Meulen, Research Scientist, MIT Sloan Center for Information Systems Research

 9:45 AM – 10:40 AM Banking and Fintech Panel: Building a Bolder Automation Agenda
For banks and financial firms, it’s no longer a question of initiating digital transformation projects. Instead, the questions are how are processes being transformed and how does intelligent automation ultimately enhance and deepen the experience of the end-customer. Our panel explores these key questions, as well as points to where global IT firms fit into the solution paradigm.


Fabiano Rosa, Consultant, PwC Canada


Rajeev Gupta, Regional Vice President TCS Latin America

Alejandro Zarate, Senior Vice President, Marsh

Phil Fersht, CEO and Chief Analyst, HfS Research


10:55 AM: Introducing Trinidad: Financially Savvy and Knowledge-Ready

Omar Sultan-Khan, CEO, Trinidad and Tobago IFC

11 AM – 11:45 AM Panel: Mastering Digital Channels to Manage and Fuel Exponential Growth
Creating successful, long-term customer engagements across digital channels requires a dynamic blend of mapping the customer journey, gathering and intelligently applying the right data, reducing the pains customers have to go through and wrapping it all together in a meaningful, outcomes-driven package. Is your business properly balancing all of these levers to maximize the customer experience? Our panel shares their own insights.


Melissa O’Brien Research Vice President Customer Engagement, HFSResearch


Michael TruettHead of Customer Success and Engagement, Newsela

Julie CasteelChief Strategic Accounts Officer, IBEX

Frank ZimmermanGlobal Head of Partnerships, Nosto

11:45 AM – 12:30 PM Panel: How is Colombia So Thoroughly Crushing IT?
By now, it is no secret that Colombia has risen to a new level of capability across the outsourcing services spectrum. Within that success lies an aptitude for innovation, and a determined effort to make Colombia the leading destination in the Nearshore market. Learn why during our very special panel.


Kirk LaughlinManaging Director, Nearshore Americas


Camilo PaezCofounder and CSO – FOONKIE MONKEY

Camilo GomezSenior Director of Business Development PSL

Gustavo de la Vega, CEO, NativApps

Miguel Algarin, Research Analyst, LAVCA 

12:30 PM  – 1:45 PM Networking Lunch and Nexus Illuminate Awards: Patio @1 Hotel Brooklyn Bridge

1:45 PM – 2:10 PM Meeting Compliance and Legal Standards: What US Companies Expect from Latin American Partners  

When doing business together, Nearshore companies and U.S. customers enter into each other’s legal realms, with laws from the U.S. and the Nearshore country greatly influencing the relationship. Legal compliance is a critical matter for U.S. organizations, however many Latin American firms struggle with adapting to the new ‘rules of the road.’ Learn what both customers and providers need to consider as they form relationships that must conform to the letter of the law.

Gabriela Smith, Managing Attorney, The Smith Law Group

2:10 PM – 2:40 PM Transforming from the Inside: A DX Case Study with United Technologies
United Technologies’ $300 million Digital Accelerator, based in Brooklyn, is only two years old but it has already had a big role in accelerating the pace of the Fortune 50 company’s digital innovation – leveraging software, analytics and IoT to create new products and solutions. In the session, we will glimpse into the inner-workings of the digital hub and why attracting top tier talent to Brooklyn is a major priority.

Steve Serra, VP of Product Innovation, United Technologies 

2:40 PM – 3:05 PM Cloud and A.I. Managed Solutions and Services: A View from Mexico

The demand for cutting-edge technology capabilities is reaching a new level. Cloud and A.I.-based projects vary widely, depending on the industry and objectives of customers. This scenario is putting Mexico in an important leadership position, as it moves faster and with more agility than any Nearshore country. Find out why.

Gustavo Pares, Partner, Nearshore Delivery Solutions

3:05 PM – 3:15 PM Networking and Exhibitions 

3:15 PM – 3:45 PM Buying Technology in a Time of Disruption

Complex programs centered around transformation, capability enablement and speed form the new normal in sourcing. How do clients move through this environment without turning partners into adversaries?

Edward J. HansenPartner, Morgan Lewis

3:45 – 4:00  PM Venturing into the Nearshore: Lessons Learned 

Harold BoltonDirector of IT Vendor Management, UPS

4 PM – 4: 45 PM Metrics and ROI in the Extended Team:
What to Pay Attention to in Your  Software Collaborations

Winning in product development demands that software teams are high-performing, astute and adaptable. Managing those relationships in a ‘loosely coupled, tightly aligned’ structure often yields the best outcomes, striking a balance between autonomy and experimentation. But how do software heads and vendor leaders define success? What are the metrics and measurements that both business and IT leaders can agree on?


Kirk LaughlinManaging Director, Nearshore Americas


Harold BoltonDirector of IT Vendor Management, UPS

Ashok Kumar, Queretaro Delivery Center Head, Tata Consultancy Services

Hank BirkdaleVice President of Software Engineer, LendKey

Anurag KumarCo-Founder and CEO, ITexico

Tommy HodinhFounder and CEO, MagRabbi

4:45 PM – 5:30 PM Sponsors’ Reception: Patio @1 Hotel Brooklyn Bridge