MAY 15th – NEXUS OPENING NIGHT
6:00 PM – 8:00 PM
Atrium DUMBO 15 Main St, Brooklyn, New York City
MAY 16th – NEXUS 2019 CONFERENCE
1 Hotel Brooklyn Bridge 60 Furman St. Brooklyn, New York, 11201 USA
8:30 AM – 9:15 AM Registration, Continental Breakfast And Exhibition Networking
Keynote
9:15 AM – 9:45 AM: Four Pathways to Digital Business Transformation
In preparing for the future, many companies are embarking on a digital business transformation journey. In this keynote, Nick will present four viable pathways that companies can take to become top performers in the digital economy, along with the capabilities and significant organizational changes that are required to make good progress on each of these transformation pathways.
Speaker: Dr. Nick van der Meulen, Research Scientist, MIT Sloan Center for Information Systems Research
9:45 AM – 10:40 AM Banking and Fintech Panel: Building a Bolder Automation Agenda
For banks and financial firms, it’s no longer a question of initiating digital transformation projects. Instead, the questions are how are processes being transformed and how does intelligent automation ultimately enhance and deepen the experience of the end-customer. Our panel explores these key questions, as well as points to where global IT firms fit into the solution paradigm.
Moderator:
Fabiano Rosa, Consultant, PwC Canada
Speakers:
Rajeev Gupta, Regional Vice President TCS Latin America
Alejandro Zarate, Senior Vice President, Marsh
Phil Fersht, CEO and Chief Analyst, HfS Research
10:40 AM – 10:55 AM EXHIBITION AND NETWORKING
10:55 AM: Introducing Trinidad: Financially Savvy and Knowledge-Ready
Omar Sultan-Khan, CEO, Trinidad and Tobago IFC
11 AM – 11:45 AM Panel: Mastering Digital Channels to Manage and Fuel Exponential Growth
Creating successful, long-term customer engagements across digital channels requires a dynamic blend of mapping the customer journey, gathering and intelligently applying the right data, reducing the pains customers have to go through and wrapping it all together in a meaningful, outcomes-driven package. Is your business properly balancing all of these levers to maximize the customer experience? Our panel shares their own insights.
Moderator:
Melissa O’Brien Research Vice President Customer Engagement, HFSResearch
Speakers:
Michael Truett, Head of Customer Success and Engagement, Newsela
Julie Casteel, Chief Strategic Accounts Officer, IBEX
Frank Zimmerman, Global Head of Partnerships, Nosto
11:45 AM – 12:30 PM Panel: How is Colombia So Thoroughly Crushing IT?
By now, it is no secret that Colombia has risen to a new level of capability across the outsourcing services spectrum. Within that success lies an aptitude for innovation, and a determined effort to make Colombia the leading destination in the Nearshore market. Learn why during our very special panel.
Moderator:
Kirk Laughlin, Managing Director, Nearshore Americas
Speakers:
Camilo Paez, Cofounder and CSO – FOONKIE MONKEY
Camilo Gomez, Senior Director of Business Development PSL
Gustavo de la Vega, CEO, NativApps
Miguel Algarin, Research Analyst, LAVCA
12:30 PM – 1:45 PM Networking Lunch and Nexus Illuminate Awards: Patio @1 Hotel Brooklyn Bridge
1:45 PM – 2:10 PM Meeting Compliance and Legal Standards: What US Companies Expect from Latin American Partners
When doing business together, Nearshore companies and U.S. customers enter into each other’s legal realms, with laws from the U.S. and the Nearshore country greatly influencing the relationship. Legal compliance is a critical matter for U.S. organizations, however many Latin American firms struggle with adapting to the new ‘rules of the road.’ Learn what both customers and providers need to consider as they form relationships that must conform to the letter of the law.
Gabriela Smith, Managing Attorney, The Smith Law Group
2:10 PM – 2:40 PM Transforming from the Inside: A DX Case Study with United Technologies
United Technologies’ $300 million Digital Accelerator, based in Brooklyn, is only two years old but it has already had a big role in accelerating the pace of the Fortune 50 company’s digital innovation – leveraging software, analytics and IoT to create new products and solutions. In the session, we will glimpse into the inner-workings of the digital hub and why attracting top tier talent to Brooklyn is a major priority.
Steve Serra, VP of Product Innovation, United Technologies
2:40 PM – 3:05 PM Cloud and A.I. Managed Solutions and Services: A View from Mexico
The demand for cutting-edge technology capabilities is reaching a new level. Cloud and A.I.-based projects vary widely, depending on the industry and objectives of customers. This scenario is putting Mexico in an important leadership position, as it moves faster and with more agility than any Nearshore country. Find out why.
Gustavo Pares, Partner, Nearshore Delivery Solutions
3:05 PM – 3:15 PM Networking and Exhibitions
3:15 PM – 3:45 PM Buying Technology in a Time of Disruption
Complex programs centered around transformation, capability enablement and speed form the new normal in sourcing. How do clients move through this environment without turning partners into adversaries?
Edward J. Hansen, Partner, Morgan Lewis
3:45 – 4:00 PM Venturing into the Nearshore: Lessons Learned
Harold Bolton, Director of IT Vendor Management, UPS
4 PM – 4: 45 PM Metrics and ROI in the Extended Team:
What to Pay Attention to in Your Software Collaborations
Winning in product development demands that software teams are high-performing, astute and adaptable. Managing those relationships in a ‘loosely coupled, tightly aligned’ structure often yields the best outcomes, striking a balance between autonomy and experimentation. But how do software heads and vendor leaders define success? What are the metrics and measurements that both business and IT leaders can agree on?
Moderator:
Kirk Laughlin, Managing Director, Nearshore Americas
Speakers:
Harold Bolton, Director of IT Vendor Management, UPS
Ashok Kumar, Queretaro Delivery Center Head, Tata Consultancy Services
Hank Birkdale, Vice President of Software Engineer, LendKey
Anurag Kumar, Co-Founder and CEO, ITexico
Tommy Hodinh, Founder and CEO, MagRabbi
4:45 PM – 5:30 PM Sponsors’ Reception: Patio @1 Hotel Brooklyn Bridge
