The Nearshore ecosystem is advancing. Are you keeping up with the changes?

The Nearshore services model is undergoing a major makeover – embracing leading-edge digital tools that fundamental alter relationships with end-customers, launching new businesses to leverage the immense power of the cloud and training an entirely new generation of Latin America and Caribbean knowledge-service professionals.

Nearshore outsourcing is no longer a second-best for global businesses, and that’s why this year’s Nexus conference is so important. The Nearshore ecosystem is fundamentally different than it was three or four years go. Times have changed, but the question is – are you fully aware of what those changes look like?

Join us for a very special Nexus 2019 – and get the tools you need to thrive during the next wave of service delivery. Pursing smarter business strategies is dependent on building sharper awareness of the options that exist in over a dozen high-performing Nearshore destinations. Learn about them all, grow smarter, and point your business and your teams toward higher growth at Nexus 2019.

Nexus by the numbers over the last ten years:

Networking
with

1,200+

CIOs and senior enterprise CX, sourcing and software leaders

Learning
from

45+

Market-focused expert panel sessions

Doing business
with

75+

Industry leading software development, business process, customer care, and digital services providers

Participating
in a

$12B+

Nearshore services industry spanning 18 countries in Latin America and the Caribbean

Meetaap Parallax Meetaap Parallax Meetaap Parallax
Meetaap Parallax Meetaap Parallax Meetaap Parallax

Speakers

Camilo Gomez

Camilo Gomez

Senior Director of Business Development PSL
Camilo Paez

Camilo Paez

Cofounder and CSO - FOONKIE MONKEY
Julie Casteel

Julie Casteel

Chief Strategic Accounts Officer, IBEX
Stephen Serra

Stephen Serra

VP of Product and Innovation, United Technologies
Michael Truett

Michael Truett

Head of Customer Success and Engagement, Newsela
Frank Zimmerman

Frank Zimmerman

Global Head of Partnerships, Nosto
Edward J. Hansen

Edward J. Hansen

Partner, Morgan Lewis
Alejandro Zarate

Alejandro Zarate

Senior Vice President, Marsh
Juan Coronado

Juan Coronado

Intelligent Automation and Outsourcing Advisor
Harold Bolton

Harold Bolton

Director of IT Vendor Management, UPS
Hank Birkdale

Hank Birkdale

Vice President of Software Engineer, LendKey
Rajeev Gupta

Rajeev Gupta

Regional Vice President TCS Latin America
Tim Norton

Tim Norton

Founder, VMO Benchmark
Kirk Laughlin

Kirk Laughlin

Managing Director, Nearshore Americas

Nexus 2019 Agenda

MAY 15th – OPENING NIGHT AND FOURTH ANNUAL NEXUS AWARDS

6:00 PM – 8:00 PM

Randolph Beer Microbrewery 82 Prospect Street, Brooklyn

MAY 16th – NEXUS 2019 CONFERENCE

1 Hotel Brooklyn Bridge 60 Furman St. Brooklyn, New York, 11201 USA

8:30 AM – 9:15 AM Registration, Continental Breakfast and Exhibition Networking

9:15 AM – 9:45 AM Keynote Presentation: The Real Economics of Bots in the Enterprise 
There is little argument that bots, successfully deployed, can create huge wins for customers. But what is the real cost?

9:45 AM – 10:45 AM Banking and Fintech Panel: Building a Bolder Automation Agenda
For banks and financial firms, it’s no longer a question of initiating digital transformation projects. Instead, the questions are how are processes being transformed and how does intelligent automation ultimately enhance and deepen the experience of the end-customer. Our panel explores these key questions, as well as points to where global IT firms fit into the solution paradigm.

10:45 AM – 11 AM EXHIBITION AND NETWORKING

11 AM – 11:45 AM Panel: Mastering Digital Channels to Manage and Fuel Exponential Growth
Creating successful, long-term customer engagements across digital channels requires a dynamic blend of mapping the customer journey, gathering and intelligently applying the right data, reducing the pains customers have to go through and wrapping it all together in a meaningful, outcomes-driven package. Is your business properly balancing all of these levers to maximize the customer experience? Our panel shares their own insights.

11:45 AM – 12:30 PM Panel: Why is Colombia So Thoroughly Crushing IT?
By now, it is no secret that Colombia has risen to a new level of capability across the outsourcing services spectrum. Within that success lies an aptitude for innovation, and a determined effort to make Colombia the leading destination in the Nearshore market. Learn why during our very special panel.

12:30 PM  – 1:30 PM Networking Lunch: Patio @1 Hotel Brooklyn Bridge

1:30 PM – 2:15 PM Metrics and ROI in the Extended Team:
What to Pay Attention to in Your  Software Collaborations

Winning in product development demands that software teams are high-performing, astute and adaptable. Managing those relationships in a ‘loosely coupled, tightly aligned’ structure often yields the best outcomes, striking a balance between autonomy and experimentation. But how do software heads and vendor leaders define success? What are the metrics and measurements that both business and IT leaders can agree on?

2:15 PM – 2:45 PM Transforming from the Inside: A DX Case Study with United Technologies
United Technologies’ $300 million Digital Accelerator, based in Brooklyn, is only two years old but it has already had a big role in accelerating the pace of the Fortune 50 company’s digital innovation – leveraging software, analytics and IoT to create new products and solutions. In the session, we will glimpse into the inner-workings of the digital hub and why attracting top tier talent to Brooklyn is a major priority.

2:45 PM – 3 PM Exhibition and Networking

3 PM – 3:45 PM Panel: Mexico Demonstrates that Nearshore Success is Measured by Talent Management 

Mexico continues to move faster and with more agility than any Nearshore country when it comes to supplying customers with appropriate talent. No longer just a question of ‘staffing’, the Mexico IT talent management business models are flexible, responsive and provide rich options for all kinds of global customers. How is it done?

3:45 PM – 4:15 PM Cuba IT Status Update: Special Guest Presentation

4:15 PM – 5:15 PM Sponsors’ Reception: Patio @1 Hotel Brooklyn Bridge

Sponsoring and Speaking Opportunities

For sponsorship or speaker inquiries reach: Jessica Reyes, Marketing Director: Jessica@nextcoastmedia.com

Meetaap Parallax Meetaap Parallax Meetaap Parallax
Meetaap Parallax Meetaap Parallax Meetaap Parallax

Our fourth-annual Nexus Illuminate Awards will take place May 15th at 6pm at the Randolph Beer Microbrewery, Brooklyn, New York City

The venue

1 Hotel – 60 Furman Street, Brooklyn

Get Directions

Welcome to your Brooklyn Bridge waterfront retreat, with expansive views of the East River and Manhattan skyline. Designed by local artists using native greenery and reclaimed materials, nature is home in Brooklyn.

Meetaap Parallax
Meetaap Parallax

Our Sponsors